Customer discovery
Translating operational challenges, security priorities, budget realities and growth plans into clear technology requirements.
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About Manu Panicker
UAE-based IT sales, enterprise infrastructure and cybersecurity professional connecting business requirements with practical technologies, capable delivery partners and commercially sound solutions.
Commercial leadership across the ICT landscape
With 13+ years across the UAE and India, I work at the point where technology strategy, customer priorities and commercial execution meet.
My experience covers enterprise infrastructure, cybersecurity, cloud, data centres, networking, storage, backup and disaster recovery, CCTV, structured cabling and managed ICT services. I support the complete customer journey—from prospecting and discovery through solution positioning, proposals, negotiation, closure and long-term account development.
Solution positioning
Coordinating with technical specialists and vendors to align suitable products, services and architectures with the requirement.
Commercial management
Managing RFPs, RFQs, proposals, negotiations and contract closure while maintaining customer value and delivery clarity.
Account development
Building durable relationships through responsive communication, lifecycle planning and continued support after project delivery.
Areas of professional focus
Cybersecurity
SOC, SIEM, XDR, SOAR, IAM, MFA, HSM, encryption, key management, WAF, endpoint protection and network security.
Enterprise infrastructure
Servers, storage, virtualisation, hyperconverged infrastructure, backup, disaster recovery, UPS and data-centre solutions.
Cloud and collaboration
Cloud migration, hybrid workloads, Microsoft 365, Azure, secure remote access and enterprise collaboration.
Physical and managed ICT
CCTV, access control, structured cabling, networking, AMC, monitoring, maintenance and lifecycle support.
Professional journey
Sales Manager — Data Wide IT Solutions L.L.C
Business development, enterprise customer growth, vendor alliances and UAE market development.
Senior Account Manager — Visiontech Systems International LLC
Strategic IT sales, enterprise account development and tailored technology solutions.
Senior Executive, Business Development — DG Business–Sharaf DG
Enterprise IT sales, customer relationship management and annual target achievement.
Technical Support and Customer Service
International technical support, customer service and mentoring experience with Dell International Services and Sitel India.
Discuss an IT or cybersecurity requirement
Connect with me to discuss enterprise infrastructure, cybersecurity, cloud, data centre, CCTV, structured cabling or managed ICT requirements in the UAE and GCC.
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